FAQs - CertsInfo

[vc_row][vc_column][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h1|text_align:center|color:%23000000″ use_theme_fonts=”yes”][vc_column_text]Do you have any questions or professional issues regarding our services? If yes, then check the Frequently Asked Questions from our customers. If your questions were not asked before then just contact us at [email protected]

You will have to wait. We will provide you the satisfactory answers in 24 hours.[/vc_column_text][/vc_column][vc_column][vc_row_inner][vc_column_inner][vc_empty_space height=”25px”][vc_text_separator title=”GENERAL QUESTIONS” i_icon_fontawesome=”fa fa-question-circle-o” i_color=”black” i_size=”lg” color=”black” style=”shadow” el_width=”90″ add_icon=”true”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1512533822452{margin-bottom: 20px !important;padding-top: 20px !important;}” el_class=”faq”][vc_column][vc_toggle title=”What is certsinfo.com?” size=”lg” open=”true” css=”.vc_custom_1531825862266{margin-bottom: 0px !important;}”]

CertsInfo is a platform where the IT certification exam takers share their knowledge and the information is provided in the PDF files.

The important thing is that we do not sell, support or troubleshoot any software. CertsInfo is only an information sharing platform.

CertsInfo provides exam preparation materials in PDF format for different IT certification companies. If you want a complete list please visit: https://certsinfo.com/vendors/

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CertsInfo provides actual questions and answers in PDF format that can be downloaded on any device.

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CertsInfo only provide you the material for the exams. You cannot be certified here. For this purpose you will have to visit the exam taking sites such as pearsonvue.com and prometric.com

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CertsInfo does not provide any expert advice’s in this regard. For this purpose we recommend you to visit some discussion forums.

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Certainly, yes. We are confident in our products and ensure you 100% success. We also offer money back guarantee that makes our product trustworthy.

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The validity of your product is 90 days after the purchase date.

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We provide a free demo for popular exams that can be downloaded from the product page. If you found any problem please write to us at [email protected]

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CertsInfo ensures the customer for 100% success in the first attempt. If the users fail then the full payment would be sent back. Visit guarantee page for details.

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It is valid for 90 days.

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There is NO FIXED DATE due to some factors that can’t be controlled. But whenever there would be an update your success will be guaranteed.

Free updates are available for 90 days after purchase. After this, update period access can be extended for another 90 days at 50% discount to get free update and support.

Free updates are available after 90 days and you can “log in” to your account on our site to get updates.

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Yes. For the renewal of your ‘expired license’ you would have to click on the “Renew” button in “Member Area”. It is available at 50% discount and valid for 90 days. In case of any problem please contact our support team.

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When the product is updated the out dated questions are removed. Don’t worry, it means you would have to prepare less questions and get good result.

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CertsInfo accepts payments via all major Credit/Debit cards and PayPal.

After login to your account at https://certsinfo.com/my-account/ you will see your order number and the download button. From there you can download the purchased product in no time.

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CertsInfo is the right place to get accurate, up-to-date and verified exam questions with satisfactory answers.

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CertsInfo uses US dollar system and has set real-time currency exchange rate as standard. So, there is a difference in payment from the bill due to conversion.

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Please check if you are logging into the correct account and your transaction was successful. If the issue is still there then contact our live chat or support team.

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Check this, it might be the transaction fee of your bank. We do not charge any hidden or additional charges from the customers.

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Your information is 100% secure because we use enhanced security protocols by McAfee and SSL 64-Bit.

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We know that customer’s confidentiality is the most important thing thus, we have guaranteed its security by Credit Card Professor Global Collect, Moneybookers and Paypal. They assure secure online money transfer so your information cannot be seen or stored.

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We have full secured system and we respect your privacy, so, your information is secured. You will receive e-mails only from us and if you want to be removed from e-mail list please inform us.

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Every system supports PDF format so don’t worry about the requirements.

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All the Questions and Answers are newest and verified by professionals. If you can understand these then first attempt is enough to get certified.

There are always some offers for popular exams and the information is available at our site, newsletter and social channels.

Special discounts are available for popular exams and if you want more products you can contact a Team member for discounts on total invoice.

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If you failed in the first attempt send us the PDF of your fail report at [email protected] and refund form with proposed solution in short time. Our accounting department will propose the solution for you. You can claim refund or swap with other product.

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It’s a rare chance but if you find any error please send us a screenshot and we will remove the error and provide you an updated product.

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In this case send us an e-mail to [email protected] include the exam code, screenshot of the questions you doubt with corrected answers. We appreciate your request and will respond you in a short time.

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If you have filled everything correct and problem is still there then you can apply for the new password via e-mail. If it does not work please contact our live support and your password will be reset.

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The problem might be with your browser and can be fixed by internet settings or changing the browser. If it doesn’t work please contact us anytime.

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